HR Service Delivery New Associate

Designation: HR Service Delivery New Associate

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1. Execute the process accurately and timely as a hands on processor.
2. Escalate issues and seek advice when faced with complex issues/problems.
3. Participate in client conference calls and understand the process change.
4. Ensure LWI’s are followed and updated regularly and train the team members on process updates.
5. Understand “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
6. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
7. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
8. Update process metrics on daily basis and maintain MIS.

1. Always demonstrate the highest level of customer service.
2. Pay close attention to detail and follow through to resolve any outstanding issues.

• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts