Program Manager

Is an Individual contributor responsible for identifying customer impacting issues, finding and implementing solutions

• Own program specific goals around SLA, quality and productivity
• Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.
• Work with product and technical teams to build and improve the tools and technology to support the process.
• Define, measure and present operating metrics to senior Management.
• Responsible for identifying customer impacting issues, finding and implementing solutions.
• Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, issues in projects, escalations from publishers/customers etc.

• Understanding of e-commerce platforms, content management systems, and data integration tools.
• Effective attention to detail and commitment to data accuracy.
• Effective project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proficiency in using data analysis tools, spreadsheet software, and content management systems.
• Ability to mentoring and training junior team members.
• Problem-solving skills and a proactive approach to addressing challenges.
• Ability to handle changing priorities and use judgment when working in stressful situations
• Demonstrated problem-solving, mathematics, and analytical skills using data to drive decisions in a business environment.
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization.
• Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives.
• Effective communication and interpersonal skills for effective cross-functional collaboration.
• High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously.
• Ability to think strategically and execute methodically.
• Ability to work in a fast-paced environment where continuous innovation is desired.
• Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases.
• Ability to clearly communicate data insights to others.
• Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality.
• Demonstrated ability to perform in-depth analysis to understand the product- 1+ years of program or project management experience
• Bachelor's degree or equivalent- Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

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