FinOps Specialist - AR, Retail & Debit Balance collection
Amazon Pune
GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets.
The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.
Key job responsibilities- Hands on and in-depth knowledge of AR process
- Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
- Work with cash application team to apply payments timely & accurately
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
- Provide accurate forecasting of collection promises
- Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
- Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
- To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet all the productivity related goals on a monthly basis
- Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
- 5-7 years of relevant experience in Accounts Receivables
- Good ability to communicate internally and externally
- Good ability to take initiative and self- start when necessary
- Proven ability to develop new ideas and creative solutions
- Proven ability to work successfully in an ambiguous environment
- Proven ability to meet tight deadlines and prioritize workload
- Fluency in Microsoft Excel is a must- 1+ years of finance experience
- 2+ years of Accounts Receivable or Account Payable experience
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
- Experience using data to influence business decisions
- Experience in corporate finance including budgeting/planning, forecasting and reporting- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience in TM1, Data Warehouse and SQL
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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