Senior Manager - People Experience & Operations

Overview

Work with manager on all transformation activity planned for 2026

Major Responsibilities include:

• Deliver to Sectors quality and SLA driven efficient transactions and ensure right level of engagement forums / interactions with stake holders , proactively introduce processes and programs to drive continuous improvement / productivity.
• Role would involve strong people management skills to support WFA leader in building right culture , team engagement & building continuing capability of team members.
• The role requires strong system knowledge and technical skills, process subject matter expertise.

• Lead/support all HR transformation initiatives planned for 2026 and beyond, spanning end‑to‑end HR processes, including Payroll.
• Own and govern HR processes transitioned to the HR Operations team, ensuring stability, scalability, and continuous improvement.
• Manage all HR workflows and transactions within SAP/SuccessFactors, delivering within defined SLAs while ensuring global data accuracy and integrity.
• Ensure seamless data integration between SAP EC and SAP HCM through regular audits (daily/weekly), implementing corrective and preventive actions as required.
• Drive a consistent, high‑quality customer experience and operational excellence, ensuring transactions are resolved efficiently and in full compliance with legal, company, and process requirements.
• Proactively define and execute initiatives to improve customer satisfaction, with a strong focus on process optimization and automation.
• Represent technical, functional, and customer perspectives in decision‑making; partner closely with IT, internal clients, and the broader Shared Services organization.
• Lead stakeholder management and escalation handling, taking full ownership for end‑to‑end issue resolution with timely and accountable delivery.
• Ensure the team staffing model is current and effective; collaborate internally and externally to maintain a strong talent pipeline.
• Manage and develop team leaders and the wider team, including onboarding, training, documentation, and enablement to drive rapid integration and productivity.
• Establish and govern knowledge management platforms, ensuring supporting technologies meet operational and business requirements.
• Champion a quality‑first agenda, embedding data quality and metrics as core deliverables across all HR reporting and transactions

• 10+ years of Experience in HR Operations Management . SAP/SuccessFactors and payroll process knowledge
• Knowledge of all the HR Processes from Hire- to – Retire(Employee Life Cycle database management) including payroll
• Knowledge and understanding of tool connectivity for smooth data flow: EC SAP HCM
• In-depth understanding of interfaces
• Good understanding of Ticket Management System.
• Process management and continuous improvement with a focus on optimization and productivity
• Organization Change Management
• 10+ years of Experience in HR Operations Management . SAP/SuccessFactors and payroll process knowledge
• Knowledge of all the HR Processes from Hire- to – Retire(Employee Life Cycle database management) including payroll
• Knowledge and understanding of tool connectivity for smooth data flow: EC SAP HCM
• In-depth understanding of interfaces
• Good understanding of Ticket Management System.
• Process management and continuous improvement with a focus on optimization and productivity
• Organization Change Management
• Lead/support all HR transformation initiatives planned for 2026 and beyond, spanning end‑to‑end HR processes, including Payroll.
• Own and govern HR processes transitioned to the HR Operations team, ensuring stability, scalability, and continuous improvement.
• Manage all HR workflows and transactions within SAP/SuccessFactors, delivering within defined SLAs while ensuring global data accuracy and integrity.
• Ensure seamless data integration between SAP EC and SAP HCM through regular audits (daily/weekly), implementing corrective and preventive actions as required.
• Drive a consistent, high‑quality customer experience and operational excellence, ensuring transactions are resolved efficiently and in full compliance with legal, company, and process requirements.
• Proactively define and execute initiatives to improve customer satisfaction, with a strong focus on process optimization and automation.
• Represent technical, functional, and customer perspectives in decision‑making; partner closely with IT, internal clients, and the broader Shared Services organization.
• Lead stakeholder management and escalation handling, taking full ownership for end‑to‑end issue resolution with timely and accountable delivery.
• Ensure the team staffing model is current and effective; collaborate internally and externally to maintain a strong talent pipeline.
• Manage and develop team leaders and the wider team, including onboarding, training, documentation, and enablement to drive rapid integration and productivity.
• Establish and govern knowledge management platforms, ensuring supporting technologies meet operational and business requirements.
• Champion a quality‑first agenda, embedding data quality and metrics as core deliverables across all HR reporting and transactions