Technical Delivery Manager

Job Description

• This role is responsible for overseeing the technical performance within contracts as well as the comprehensive execution of contracted business activities throughout the entire lifecycle of a portfolio of contracts. The role leads negotiations for contracts, fosters customer satisfaction, and maintains effective communication while nurturing high-level relationships within customer organizations. The role also applies advanced subject matter knowledge to contribute to complex projects and resolve business issues with independent judgment.

• Drive Improvements in fleet & devices for customer organization
• Oversees end-to-end execution of contracted business activities across the contract's entire lifecycle, covering business development to contract closure, for a portfolio of contracts not exceeding six.
• Assumes accountability for the financial performance of the contract, encompassing aspects like revenue, margin, and growth potential within the contract portfolio.
• Holds responsibility for ensuring customer satisfaction in relation to annuity or outsourcing services.
• Leads negotiations for small contracts or segments of large contracts valued over $5 million within a region.
• Contributes to the customer's business improvement, planning, and budgeting procedures.
• Directs multifaceted teams, including solution, operational service, partner, and sub-contractor teams, to provide service delivery to the customer.
• Creates processes with the customer in areas such as performance metrics, escalation, change management, and communication.
• Maintains effective communication among functional areas of the account team and with the organization at large, as required.
• Develops and nurtures high-level relationships with senior management within the customer organization.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in client management, customer relationship management, managing & growing business, portfolio of annuity services, P&L management, contract law, or a related field.

• Project Management Professional Certification
• MBA

• Knowledge of HP Workforce Experience Platform
• Data Analytics
• Excellent PPT making skills
• Excellent Presentation Skills
• Great Communications
• Customer Relationship Management
• Industry Analysis
• Key Performance Indicators (KPIs)
• Performance Measurement
• Product Management
• Research Reports
• Resourcing
• • Service Innovation
• Task Management
• Data Analytics

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.