Senior Analyst - Service Support Management
Introduction:
Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services.More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.
Overview:
About Gallagher:
As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. TheGallagher Service Center is a crucial component of our ability to provide industry-leading quality and
customer service, helping our global teams serve our end customers better, meet regulatory
requirements and improve speed to market.
The Gallagher Service Center (GSC) supports various divisions of Gallagher, providing premier service to
our customers around the globe. The GSC has grown into a team of more than 14,000+ employees across
Seven locations Kolhapur, Shimoga, Bengaluru, Pune and Mumbai, Kochi, Chandigarh providing reliable, fast and high-quality support to field staff.
Working at the GSC gives you the opportunity to join a growing global organization. We offer our
employees an unmatched professional environment to use their skills, improve their knowledge and
deliver tangible results.
At Gallagher, we want to empower you to make a difference, take control and make an impact.
Gallagher believes that all persons are entitled to equality in our employment opportunities.
How you'll make an impact
Primary Responsibilities- Act as the primary point of contact for the branch, providing comprehensive support
- Responsible for end to end support of the policy lifecycle services
- Participate in renewal review meetings alongside Producer, CSM and sales team
- Support a team of 5-7 Client Service Managers at the branch
- Take Proactive measures to initiate pre and post-renewal activities promptly
- Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
- Handle queries effectively, aiming to minimize re-work at service center
- Collaborates with branch to identify time consuming activities that can be offshored to service center
- Foster and maintain a positive relationship with branch staff to enhance the overall customer
experience
About you:
Qualifications:
- Typically requires a University Degree and minimum 3 yearst experience in any Insurance (No Healthcare experience).
Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)