Operations Engineer

Educational Qualification : 15 years full time education

You will engage in monitoring system health, analyzing performance metrics, and ensuring compliance with service level agreements, all while fostering a collaborative environment that encourages innovation and efficiency.

• Own administration, configuration, and ongoing support of Stonebranch Universal Automation Center (UAC) in a 24x7 production environment.
• Design, implement, and optimize complex workflows, tasks, triggers, calendars, and variables to meet SLA and throughput requirements.

• Lead onboarding, enhancement, and decommissioning of batch jobs in coordination with application and release management teams.
• Monitor execution, analyze failures and performance trends, and drive root cause analysis and permanent fixes.
• Configure alerts, notifications, and integrations with monitoring, ticketing, and reporting systems.
• Produce operational and SLA reports using UAC logs, task instance data, and historical execution metrics.
• Support audit and compliance activities (SOX/PCI), including documentation of scheduling activity, execution history, and change records.
• Participate in DR planning and testing, ensuring workflow recoverability and scheduling resiliency.
• Act as a senior escalation point for Priority 1 incidents and major incident calls.
• Provide technical leadership and mentoring to onshore/offshore operations teams.
• Maintain standards, runbooks, and automation best practices aligned with ITIL processes.

Professional & Technical Skills: -8–9 years of experience in enterprise workload automation, with strong hands-on expertise in Stonebranch UAC.

• Proven experience designing and supporting large, complex batch workflows in production environments.
• Strong troubleshooting skills across application, infrastructure, and automation layers.

• Exposure to BMC Helix integration is highly desirable.

• Strong documentation, communication, and stakeholder coordination skills.
• Relevant technical or ITIL certifications preferred.

• The candidate should have minimum 7.5 years of experience in Stonebranch Universal Automation Center (UAC)
• This position is based at our Bengaluru office.
• A 15 years full time education is required.