Customer Service Senior Analyst
Job Description
Skill required: Language Translation - Customer ServiceDesignation: Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:German - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do What are the key objectives and expectations from this role The role This role is responsible for managing end-to-end PO processes, vendor, contract governance, and coordinating with agencies and service providers to ensure the successful execution of trade and account activities.It also supports customer data management, POSM planning, and contributes to assortment and portfolio execution Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for Experience Required Minimum 3-4 years of work experience in marketing or finance Proficiency inOffice 365, Salesforce, PowerBI, Shelfplanning, Coupa, SAP NEO and iCertis, or similar system preferred Strong analytical and organizational skills Ability to manage multiple tasks and meet deadlines Excellent communication and stakeholder engagement skills Strong collaborator and cross functional working experience drive for results.German language capability required for specific processes and coordination Technical / Functional / Leadership Skills Required (Please put the most critical information and reflect it in the first 4 points) Experience in managing Trade marketing operations Experience inOffice 365, Salesforce, PowerBI, Shelf planning, Coupa, SAP NEO and iCertis Proficient in Excel Attention to detail Basic Financial understanding Good time management skills Education / Qualifications / Certifications Required (Please put the most critical information and reflect it in the first 2 points) A bachelor's degree in a business or Marketing field
Roles and Responsibilities:
- Manage end-to-end PO processes, including creation, accounting, accruals, and clearance via SAP NEO and Coupa for Trade activities Manage MRV (vendor) requests and perform vendor-specific risk assessments Support contract management processes (e.g. iCertis) and ensure compliance with internal controls (e.g. SOX) Responsible for managing processes with service providers and agencies to ensure the successful execution of contracted account activities, with special focus on realizing the portfolio strategy (shelf upgrades -planogramming/retrofit, new outlets, secondary placement, compliance checks etc.) Maintain and validate customer data in CRM system Support planning, tracking, and delivery of POS materials Supports to develop customer/account individual assortment proposals based on market share data and BAT's distribution priorities Responsible to ensure execution of account activities including planogramming & compliance checks, Any Graduation