Head of Operations | Healthcare/Hospital | Kolkata

About Our Client

The organisation encourages innovation, accountability, and continuous improvement. It provides a stable platform for senior leaders to create meaningful impact at scale.

• Identify opportunities for innovation and drive continuous improvement initiatives.Lead day‑to‑day operations across IPD, OPD, Housekeeping, and F&B.
• Ensure patient satisfaction, smooth workflows, and NABH compliance.
• Oversee patient admission, transfer, discharge, and billing coordination.
• Monitor bed management, service readiness, and support functions.
• Coordinate with clinical and nursing teams to resolve grievances.
• Enhance OPD patient flow, appointment scheduling, and front‑office efficiency.
• Drive continuous improvement for service efficiency and patient convenience.
• Oversee cleanliness, sanitation, infection control, and housekeeping audits.
• Manage housekeeping vendors for performance and cost optimization.
• Supervise F&B services, ensuring timely, hygienic, and nutritious meals.
• Ensure FSSAI and NABH adherence for food safety standards.
• Implement SOPs, conduct internal audits, and drive quality improvements.
• Prepare departments for NABH surveillance and re‑accreditation.
• Lead operational teams, ensuring manpower planning and performance monitoring.
• Drive a culture of service excellence and patient‑centric care.
• Monitor budgets, control operational costs, and implement cost‑optimization initiatives.

The Successful Applicant

A successful Head of Operations should have:

• Graduate/Postgraduate in Hospital Administration, Healthcare Management, or equivalent.
• Preferred qualifications: MBA/MHA/PGDHM from a reputed institute.
• 18-20 years of relevant experience in hospital operations.
• Strong leadership, communication, decision‑making, and stakeholder management skills.
• Deep understanding of hospital workflows, quality norms, and process improvement.
• Ability to manage crises, drive service excellence, and lead diverse teams.

• Opportunity to lead operations for a major healthcare institution.
• Strategic role with high visibility and organisational impact.
• Professional growth in a quality‑driven, patient‑centric environment.
• Competitive compensation aligned with experience and seniority.

If you are an experienced professional ready to take on the role of Head of Operations, apply now to make a meaningful impact in the privatised healthcare services sector.