Solutions Delivery Specialist - US mkt / SaaS - BLR

About Our Client

SaaS company focused on AI-powered document processing and automation, primarily for finance and accounting workflows. Its platform uses machine learning to extract, review, and structure data from documents such as contracts, invoices, and compliance records.

• Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.
• Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.
• Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.
• Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.
• Serving as a front line conduit for ou'll turn field learnings into scalable playbooks, product improvements and customer outcomes.
• Portfolio / Span of Control
• 10 to 15 enterprise customers, 1
• 3M book of business ownership

• You've worked in consulting, deployments, customer success, or a transformation-adjacent role and have hands-on experience running structured workstreams
• You're comfortable in ambiguity. You can scope a problem, make a plan, and execute without waiting for perfect information.
• You communicate clearly across levels. You can write a crisp Slack to a user and a clean executive summary.
• You actively use automation, no-code tools, AI workflows, have the curiosity and speed to learn fast
• Bonus: Experience in enterprise SaaS, six sigma process design and or change management.

• Onboarding Sprint Value Realization Attainment across your customers (SLA)
• Customer Experience & Implementation Health (Index Percentages)
• NRR & GDR based on book of business
• Internal optimization (process improvements deployed + impact)