Delivery Operations Associate Manager
Accenture Mumbai
Skill required: Supply Chain - Supply Chain Management (SCM) Applications
Years of Experience:10 to 14 years
Manage delivery of practice services including inventory management and operational cost savings achievement. Demonstrate mastery in forecasting and scheduling, strategic development and performance delivery of the supply chain operations function.
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation/Master of Business AdministrationYears of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is one of the world’s leading providers of Supply Chain services, we help our clients architect, build and operate high performance supply chain organizations through our global and flexible solutions. At Accenture, we partner with forward-thinking business leaders, of the world’s most dynamic companies, to transform supply chain and drive sustainable changes to their cost structures.
As one of the leading supply chain operations specialists, Accenture excels at helping companies build the foundation for long-term growth. We are committed to delivering exceptional service through our exceptional people, and as an employee, you’d enjoy a fulfilling career in an innovative environment where challenging and interesting work is part of daily life.
Accenture people build careers in four different areas of our business: Consulting, Technology, Business Process Services and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression and join Accenture help transform leading organizations and communities around the world.The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career
Professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process services, including finance and accounting, procurement and human resources.Depending on the role, Business Process Services professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.
What are we looking for? • Bachelor’s Degree in Supply Chain or related discipline- Masters Business Administration (preferably in operations)
- Minimum of 10-12 years of experience in supply chain management, covering supply chain planning
Manage delivery of practice services including inventory management and operational cost savings achievement. Demonstrate mastery in forecasting and scheduling, strategic development and performance delivery of the supply chain operations function.
- Experience in forecasting and replenishment models
- Certifications desired: CPSM, APICS(CPIM or CSCP), Six Sigma, Lean
- Industry Experience- FMCG/Beauty industry preferred
- Basic knowledge of ERPs like: SAP; Analytical/Business Intelligence tools like Power BI, Tableau, QlikView and Planning Tools like: O9, SAP APO, Kinaxis.
- Experience on digitization trends in Supply Chain
- Team development and leadership
- Relationship management - build and maintain relationships with clients, suppliers and colleagues
- Verbal and written communication
- Inventory Management – experience in managing the trade-off between service level and inventory investment
- Supply Chain – knowledgeable in supply chain terminology and methodology
- Demand Forecasting – understand basics of seasonal, promotional and basic replenishment demand forecasting
- Core transaction system – Solid understanding of the core functionality required of systems to manage the flow of information through the supply chain (i.e. item/vendor management, forecasting, purchasing, inventory management, etc)
- Commission root cause analysis to expedite the resolution of service issues
- Recommend and implement process changes to drive efficiencies
- Chair the monthly Demand Review meetings and play a key role in driving Demand and Gross Sales plan alignment through the Business Planning meeting including Operations Manager & leadership
- Represent the team in supply chain performance meetings
- Work with Specialist, process and team lead to allocate workload and assignments to the team
- Deliver quarterly reviews and develop succession plans
- Stay abreast of industry best practices and technological advancements in demand planning and supply chain.
- Participate in broader supply chain projects aimed at improving efficiency, reducing costs, and enhancing customer satisfaction.
- Provide strategic insights based on demand trends to support business decision-making.
- Implement process improvements across the wider Demand Planning team, including coaching and development of the team
- Drive resolution of forecast accuracy, customer service and inventory management exceptions, establishing clear root cause and leading appropriate actions to deliver sustainable improvement
- Serve as first point of escalation for Service Delivery team and Client retained organization to resolve open issues
- Manage Overall Vendor Compliance and Management (Tactically in terms of sharing forecasted demand, maintaining relationship, understanding stock availability)
- Manage Overall Category Manager Compliance and Management (Tactically in terms of day to day operational activities etc)
- Review with SCM s/ASCM Overall DC Compliance and Management (Tactically in terms of DC capacity, Appointment dates, DC shipments, other day to day activities)
- Develop and Execute Key Reports as per client request
- Proven ability to build, manage and foster a team-oriented environment
- Strong analytical and problem solving mindset
- Out of box thinking
- Solid organizational skills with ability to balance multiple tasks simultaneously
- Ability to drive transformational change
- Solid multi-phase project management skills
- Exceptional track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction
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in a global environment.
• Experience leading and improving Environmental Health and Safety initiatives.
• Excellent data gathering, analysis and presentation skills.
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