Customer Contact Comms Senior Analyst-Voice
Accenture Gurgaon
Skill required: Omnichannel - Customer Communications
Years of Experience:5 to 8 years
Candidate who is good in email and chat process, who is good in typing is what is preferred here
Designation: Customer Contact Comms Senior Analyst
Qualifications:Any GraduationYears of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred here
Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for? •Adaptable and flexible- Ability to perform under pressure
- Ability to establish strong client relationship
- Written and verbal communication
- Commitment to quality
- Your day to day interactions are with peers within Accenture
- You are likely to have some interaction with clients and/or Accenture management
- You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
- Decisions that are made by you impact your own work and may impact the work of others
- In this role you would be an individual contributor and/or oversee a small work effort and/or team
- Please note that this role may require you to work in rotational shifts
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Skill required: Marketing Operations - Product Requirement Definition
Designation: Product Management Senior Analyst
Qualifications:BMS
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading...
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Job Description
REQ ID - 1706784
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National :
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Skill required: Compliance (CaaS) - Contract Compliance & Execution
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company...