Head of Service Delivery
Michael Page Mumbai
About Our Client
Our client is a global financial services firm providing outsourced solutions to investment banks, private equity funds, hedge funds, asset managers, and corporate finance teams. With a strong presence across India, the US, and Europe, the firm delivers high-value services spanning investment research, fund administration, transaction advisory, and complex financial operations.
Job Description- Lead end-to-end delivery of capital markets and alternative investment operations
- Oversee large teams across trade support, fund administration, reconciliation, and client reporting
- Drive operational excellence, SLA governance, and risk & compliance adherence
- Own P&L performance, cost optimization, and margin improvement initiatives
- Lead business transitions, migrations, and transformation programs
- Partner with global stakeholders including investment banks, asset managers, and PE clients
- Develop scalable operating models leveraging automation and process re-engineering
- Build leadership bench strength, succession planning, and talent development frameworks
- Identify cross-sell and new revenue opportunities within existing client relationships
- 15+ years of experience in delivery capital markets, fund administration, or IB operations
- Strong exposure to securities settlements, trade lifecycle, loan syndication, or fund accounting
- Proven experience managing large global delivery teams (100+ FTE preferred)
- Demonstrated ownership of financial metrics including margins and cost management
- Experience managing global clients across US/EMEA/APAC regions
- Strong stakeholder management and executive communication skills
- Opportunity to lead a high-growth delivery vertical within a global financial services platform
- Significant visibility with senior leadership and international clients
- Platform to build scalable operations and drive strategic transformation
- Competitive compensation aligned to leadership impact
- Strong career progression within a rapidly expanding organization
AccentureMumbai
Job Description
Skill required: Talent Acquisition - Candidate Assessments
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional...
AccentureMumbai
Skill required: Payroll - Payroll Process Design
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities...
LenovoMumbai
coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep...