Customer Support Associate
delaPlex Pune
Job Description
Requirement Summary
We are currently supporting a large-scale retail client engagement that involves application support, data validation, and integration monitoring. We are looking for candidates with a strong background in customer/application support, along with hands-on experience in database (DB) validation and API testing.While specific WFM experience may not be common at this level, candidates with exposure to similar enterprise applications or retail systems will be a good fit.
Key Skills & Experience- Minimum 2+ years of experience in customer support or application support roles
- Good understanding of SQL/Database queries for data validation and troubleshooting
- Experience in API testing (e.g., Postman or similar tools)
- Exposure to retail domain or enterprise applications (preferred)
- Strong analytical and problem-solving skills
- Ability to handle incidents and provide L1/L2 level support
- Good communication skills for client interaction and internal coordination
- Provide L1/L2 application support for a retail-based system, including incident handling and resolution
- Perform DB validations and data analysis to identify and resolve discrepancies
- Execute and validate API requests/responses and troubleshoot integration issues
- Monitor scheduled jobs, integrations, and data synchronization processes
- Coordinate with cross-functional teams to ensure timely resolution within SLA
- Document issues, test cases, and resolution steps
- Support ongoing testing and validation for enhancements, fixes, and production issues
- Candidates with experience in retail systems, POS, or workforce-related applications will have an added advantage
- Immediate to short notice joiners are preferred
Skills: testing,data validation,api testing,customer,data,application,api,validation,retail,skills
Ghrs TrainingPune
Job Description
Ghrs Training is looking for a dedicated Customer Care Associate to join our team. This role is ideal for individuals with a passion for helping customers and experience in an international support environment.
Key Responsibilities...
AccenturePune
Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Proficient
About Accenture
Accenture is a global...
Ghrs TrainingPune
Job Description
Ghrs Training is hiring an International Customer Support Associate to join our chat process team. If you have experience in international semi-voice or chat support and possess excellent communication skills, we encourage you...