Delivery Manager
Job Description
About Us:
At Leucine Inc., we're transforming the pharmaceutical industry with AI-powered software that helps manufacturers digitize quality and compliance. CLEEN, our cleaning validation platform, replaces manual, document-heavy processes with a structured, audit-ready system — standardizing the entire cleaning validation lifecycle across a manufacturer's sites.We're on a mission to help manufacturers achieve world-class quality and data integrity through digital innovation.
Your Role :
As a Delivery Manager, you'll lead the end-to-end implementation of our platform at client manufacturing sites — from understanding their current practices to taking them live and supporting steady-state adoption. You'll be the client's trusted guide through every phase, ensuring a smooth, compliant, and on- time rollout that meets regulatory and quality expectations.
What You'll Do:
Project Management- Lead implementation projects across one or multiple client sites, owning scope, timelines, resources, and risks.
- Build and maintain project plans, governance cadences, and status reporting; keep stakeholders aligned and milestones on track.
- Anticipate and resolve blockers, escalating early and proposing practical solutions.
- Work closely with client quality, validation, and manufacturing teams to understand their processes and requirements.
- Serve as the primary point of contact throughout the engagement — building trust and managing expectations.
- Run workshops and confirmation sessions to align the platform with the client's operations and ways of working.
- Translate client requirements into platform configuration — workflows, calculations, limits, user roles, and approvals.
- Lead master data collection, structuring, and confirmation (equipment, products, materials, cleaning procedures, sampling, and related data).
- Coordinate required integrations and the migration of data from legacy systems or paper-based records.
- Plan and execute qualification activities (e.g., installation and operational qualification), ensuring deliverables are documented to regulatory standards.
- Develop and run test cases; drive User Acceptance Testing (UAT) and resolve issues quickly.
- Train client teams — from end users to system administrators — so they can use the platform confidently and independently.
- Lead go-live and provide structured hyper-care support to ensure successful adoption.
- Establish governance for ongoing changes and continuous data updates within the client's quality system.
- Collect feedback and partner with Product to improve both the platform and delivery playbooks.
What You'll Bring:
- Education: Bachelor's degree in Engineering, Pharmacy, or Life Sciences. A background in Chemical, Biotech, or Pharmaceutical disciplines is a plus.
- Experience:
◦ 3–5 years in enterprise software implementation, professional services, or quality / validation roles — preferably in pharma or regulated manufacturing.
◦ Exposure to validation, quality systems, or manufacturing operations is a strong advantage.
◦ Hands-on experience with enterprise systems such as LIMS, QMS, MES, or ERP is a bonus.- Skills:
◦ Strong project management, stakeholder management, and communication skills.
◦ A good understanding of pharmaceutical manufacturing and compliance standards (e.g., FDA, GMP, data integrity, 21 CFR Part 11, EU Annex 11).
◦ Comfort working with structured data and a keen eye for detail.
◦ Problem-solving mindset and the ability to stay organized across multiple parallel sites.- Certifications: PMP, Six Sigma, or relevant validation / quality certifications are nice-to-have
- Be part of a fast-growing SaaS company making a real difference in pharma manufacturing.
- Work with a passionate team on innovative, AI-powered digital solutions.
- Own high-impact client rollouts from day one, with clear growth opportunities and professional development.
- Receive a competitive salary and benefits package