Delivery Operations Senior Analyst
Designation: Delivery Operations Senior Analyst
Qualifications:BComYears of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The selected person should be willing to perform such projects / tasks which provides them an overview of the work in the Treasury services area for retail business. Identified individuals should understand the client business, technology, process details and procedures.Typically, a resource would work closely with the business unit of the customer organization and provide them with financial accounting support (bank postings, reconciliations) and Treasury reporting support in a timely and accurate manner. The selected individual will also be responsible for managing the delivery team.
Treasury involves managing an organization s financial assets and liabilities to ensure optimal liquidity and financial stability. This includes overseeing cash flow, investment strategies, and risk management. The goal is to maintain sufficient funds for operations and maximize returns on investments.Responsibilities include forecasting financial needs, managing banking relationships, and ensuring compliance with financial regulations. This role is crucial for the financial health and strategic planning of the organization.
The management of an enterprise s holdings, with the ultimate goal of managing the firm s liquidity and mitigating its operational, financial and reputational risk.
What are we looking for? Qualifications: B.Com/ CA/ CS/ ICWACommerce Graduate/Chartered Accountant/ ICWA/ CS/ MBA with 5 - 7 years of experience preferably in Treasury/ FS of which 1-2 of supervisory experience.
Strong written and verbal communication skills, be well organized, detail oriented, and able to perform in a fast-paced changing environment.
The position is multi-task and multi-system oriented, and the candidate must be flexible and be adaptable in an ever-changing environment.
Good understanding and experience of executing / leading process transformation actions.
Analytical skills.
Customer focus.Roles and Responsibilities: •In this role, you are required to fulfil below responsibilities: -
Ensuring seamless service delivery by team members meeting service level agreements and quality standards.
Supporting the team, troubleshooting, and providing guidance on operational issues.
Ensures compliance with requirements, policies, and regulations by enforcing adherence to corporate systems, policies, and governmental regulations, rendering opinions, and advising management on needed actions.
Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients.
Guide, support, and work with other team leaders & team members.
Prepare operating reports for clients and internal management.
Share feedback and execute performance management actions.
Execution of backup planning for all service delivery actions.
Facilitate quality checks for the work performed by the team members.
Participation in performance review/governance discussions with client.
Support process improvement projects.
Ensure appropriate team structure is in place to support future growth.
Make sure a robust succession plan is in place.
Coordinate effectively with the support team, Client and the team members.
Managing small teams (4-5 FTEs, as per requirement).
Activity Monitoring / Challenges
Ensure team is always fully aware of all the procedures and deadlines.
Ensure operations are run in a risk-controlled environment with adequate checks and controls.
Maintaining the standards of delivery consistently.
Play active role in identifying and implementing process improvements.
Ensure enough cover is maintained for all activities through cross training to eliminate key man dependencies.
Ensure team is completing the tasks in the appropriate time.
121 with the team members to manage their expectations / performance.
Unplanned leaves.
Fluctuating volume.
Day today issues.
Core Competencies
Knowledge of key markets rules.
Awareness of key markets settlements.
Good knowledge of the product (Securities settlements) and various market rules.
Knowledge of Reconciliation process and systems.
Good knowledge of Payments process.
Understanding of Cash Management processes – Positioning, Forecasting
Treasury accounting skills.
Management reporting (Medium).
Experience of leading operations teams will be of additional advantage.
Proven experience in managing client’s expectation.
Process transformation actions.