Team Lead
TP Conseil Hyderabad
Job Description
He/She will be responsible for a team of associates.- Resolve agent and customer issues.
- Be directly responsible for the overall performance of team members
- Conduct performance reviews and team meetings.
- Conduct monitoring and coaching sessions.
- Coordinate with training and quality assurance to identify systemic quality-improvement opportunities.
- Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets.
- Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements and performance delivery as outlined via Operation scorecard.
- Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines
Quick TurtleHyderabad
Job Description
Cluster Manager/Team Leader - HNI Sales, Stock/Equity Broking
QuickTurtle is looking for an accomplished Cluster Manager/Team Leader to spearhead our HNI Sales team in Stock/Equity Broking. In this key leadership role, you'll...
AccentureHyderabad
Management Level: 9 – Specialist/Team Lead- Program Management
Location: Hyderabad, Bangalore
Must have skills: Program Planning & Execution, Stakeholder & Team Management, Curriculum Development Coordination, Learning Platform (LMS) Management...
Luxoft India LlpHyderabad
Job Description
Project Description:
We are looking for an experienced Technical Team Lead to lead the design and delivery of a modern analytics and valuation platform used in Private Equity and financial valuations.
You will combine hands-on...