Customer Experience Operations Specialist

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Location: Remote

• Own cross-functional workstreams affecting the expert experience, from onboarding and support to payments and project matching.
• Coordinate several owners across Engineering, Operations, and other teams. Set priorities, run check-ins, unblock work, and hold people to deadlines.
• Spot expert friction in feedback, support tickets, and data. Turn it into clear, prioritized asks with respective teams across timezones.
• Build and run lightweight processes, dashboards, and playbooks to keep work moving without heavy overhead.
• Use AI tools daily to automate repetitive work, summarize feedback, draft processes, and speed up sprint cycles.
• Report progress and risks clearly to product managers and leadership.

Qualifications

• An operator who gets things done: founded or run a startup, or held a high-ownership operations, product ops, or chief-of-staff style role.
• Comfortable leading through influence and coordinating engineers, operators, and other stakeholders without formal authority.
• Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them.
• Organized and structured, with sound judgment on what matters most.
• A clear, concise writer and communicator.
• Comfortable with ambiguity and a fast-moving startup environment.

• Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions.
• Comfort with data: SQL, spreadsheets, or BI tools.
• Experience building internal tools or workflows with no-code or AI tooling.

• Upload resume
• AI interview based on your resume
• Submit form

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.