Delivery manager - service management
Coforge Noida
Job Description
- Overall experience of more than 15 years with more than 5 years of account management for public sector
- Proven experience of more than 4 years of managing the delivery of IT Managed Services and Application Development for over 150 FTE.
- Knowledge and Experience in ITIL and ITSM
- Strong customer and stakeholder management skills
- Maintain revenue growth, Managing cost effectiveness and margin optimizations
- Team player with strong communication skills
- Ensuring high levels of customer satisfaction & meeting customer expectations.
- Ensuring adherence to the MSA, Contracts/SOWs
- People management skills - Planning, recruiting & managing the team to fulfill customer commitments.
- Managing geographically distributed teams
- Overseeing IT service delivery including Software Development
- Implementing processes & methodologies to deliver services efficiently & maintain productivity.
- Understanding & addressing the customer's special requirements on a need basis.
- Providing leadership to a team of IT professionals.
- Managing customer escalations.
- Developing & maintaining a service culture & implementing measures to improve service performance.
- Ensure quality in deliveries through knowledge of Quality Standards and Procedures
- Meeting the SLAs committed to customers.
- Assisting customers in achieving their objectives.
- Conducting service reviews with customers.
- Identifying opportunities for automation.
- Exploring & capitalizing on growth opportunities.
- Understanding technologies related to IT Service Delivery, including servers, networking, storage, virtualization & cloud
- Applying expertise in processes, methodologies & delivery management to meet SLAs.
- Utilizing monitoring tools effectively.
NTT DataNoida
a Service Delivery Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Service Delivery Manager
8. 10 Years Experience
Acts as the primary interface between the customer and the support/vendor
organization, ensuring high service...
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NatWest GroupGurgaon, 33 km from Noida
be carried out in India.
Job Description
Join us as a Customer Service & Operations Delivery Manager
• Take on a new role, where you'll be developing key projects, working closely with others to deliver strategic platform deployments
• You'll help...