Delivery Operations Team Lead

Job Description

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

Work with sales teams and supply chain management to improve forecast accuracy

14. Highly numerate with the ability to make decisions and judgements, the ability to work in a changing environment generating innovative ideas and creative solutions. ADDITIONAL INFORMATION i. Knowledge, Skills & Experience 1. The jobholder should be a. a strong communicator b. able to manage large teams c. builds partnership with stakeholders d. agile when dealing with ambiguity e. manages pressure well f. has creadibility within domain g. passion for developing managers and SMEs 2.

Excellent management, coaching and motivational skills are essential due to the number of staff within the departments. 6. Strong interpersonal skills with the ability to communicate with senior and other levels of staff in all departments and companies both within the Group and externally

Roles and Responsibilities:

• Leadership Results: 1. Develop own managerial skills as identified and agreed in personal development plan. 2. Develop and coach the Team Leaders technical and managerial skills, supporting their career development. 3. Work with Marketing Functions to develop, train and coach the executive and managers, ensuring that there is a clear succession plan in place. 4. Exhibit leadership capabilities in engagement with key stakeholders through behaviours and attitudes which are in line with the guiding principles. Management Results: 1. Monitor resource utilisation and ensure that resource allocation is being managed effectively enabling the team to meet agreed Service Level Agreements. 2. Set clear annual performance objectives for direct reports and carry out performance reviews against the objectives as per the agreed schedule, ensuring that the team have clear direction and know what is expected of them. 3. Streamline demand forecast, ensure the synchronity of the targets and forecast across all functions 4. Track actual sales performance against forecast, provide analysis and Manage for remedial action. 5. Monitor the tracking up-take of project stocks from FGS and distributor warehouse against forecast. Relationship Results: 1. Develop good working relationships with peers within Marketing functions and EM in order to facilitate knowledge sharing. 2. Build and maintain good working relationships within department and intra-department to support implementation and smooth execution of demand forecasting within the S&OP process. Innovation Results: 1. Identify and propose improvement opportunities in current process to enhance the effectiveness of the demand planning process within the organisation. 2. Continuously strive to improve current tools and methodologies to improve forecasting accuracy The most important metrics by which successful performance will be judged are:
• Timely delivery of monthly demand forecasting file and tracking tools.
• Timely delivery and updating of sales report and other tracking reports.
• Improved company forecast accuracy, leveraging on the accountable forecasting processes.

• Key working relationships will exist with :
• Brand Marketing
• Marketing Planning
• Supply Chain and Operations Management
• VAP Deployment Team
• Supply Planning Manager
• Distribution Development Manager
• Customer Service Team
• Other CLIENT Demand Planning Teams