Customer Service Associate
Designation: Customer Service Associate
Qualifications:Any GraduationYears of Experience:1 to 3 years
Language - Ability:English(Domestic) - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?- 3+ years of experience in US Retirement Services domain – Defined Contributions
- Managing participant level services
- 2+ years experience in Money Out
out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child support • Hands on with developing process
documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules • ASPPA Certified (Preferred)
You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan ImplementationProcess of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.
What are we looking for? •Ability to handle disputes- Ability to meet deadlines
- Ability to perform under pressure
- Problem-solving skills
- Written and verbal communication
- Good verbal & written communication skills
- Good typing skill and attention to detail.
- Good time management skills
- Ability work independently
Bachelor’s degree • Open core Night shifts based on business requirements.
Roles and Responsibilities:- 0 to 1 years experience
- Good communication skills
- Open to working in night shift and rotational shifts
- Open to working 5 days from office Must be a
graduate.