Operations Executive - Gurgaon - RI

About Rentokil Initial Hygiene

Initial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.

For more details: https://www.initial.com/in/

Requirements

About the Role:

• The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.
• The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Coordinate with clients and maintain strong relationships to ensure service excellence and retention
• Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution
• Validate and generate data, plans, and reports using the iCABS system
• Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
• Follow up on POs, service contracts, legal agreements, and contract renewals
• Oversee office administration, statutory compliance, attendance, and petty cash management
• Manage vehicle maintenance and GPS tracking
• Supervise the service team and ensure smooth operation of the service centre
• Maintain inventory records, including battery stock

Key Result Areas:

• Client Relationship Management
• Service Planning & Execution
• System & Data Management
• Billing & Documentation

Competencies (Skills essential to the role):

• Client Service Orientation
• Effective communication skills
• Time Management

Educational Qualification / Other Requirement:

• Any Graduate
• 5 - 10 Years required

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

Benefits

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.