Reservation Executive

You'll play a crucial part in creating exceptional guest experiences from the moment they reach out to us, ensuring every booking is handled with precision and care while maximizing our revenue potential.

• Manage all room reservation inquiries through phone, email, and online channels in a professional and timely manner
• Process bookings, amendments, cancellations, and special requests with accuracy and attention to detail
• Maintain comprehensive knowledge of room categories, rates, packages, and hotel services to provide informed recommendations
• Build personalized guest experiences by anticipating preferences and communicating relevant information to operational teams
• Coordinate closely with Front Office, Sales, and Guest Relations teams to ensure seamless pre-arrival planning and guest satisfaction
• Maximize room revenue through effective upselling and strategic reservation management
• Handle VIP and special reservations with discretion, accuracy, and exceptional attention to detail
• Maintain accurate reservation records and guest profiles in accordance with organizational standards
• Respond to guest inquiries with empathy and transparency, resolving concerns efficiently and decisively
• Support the team in achieving occupancy and revenue goals through goal-oriented reservation strategies
• Ensure all communication reflects professionalism and aligns with our brand standards
• Minimum 2 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry
• Excellent verbal and written communication skills in English; additional languages are highly preferred
• Strong proficiency with hotel reservation systems and booking platforms
• Demonstrated ability to multitask effectively in a fast-paced environment while maintaining accuracy
• Exceptional organizational and time management skills with strong attention to detail
• Proven ability to handle guest requests with professionalism, discretion, and problem-solving capabilities
• Solid understanding of revenue management principles and upselling techniques
• Flexible schedule availability, including weekends and holidays when required
• Strong data entry skills with a commitment to maintaining accurate records
• Ability to work collaboratively with cross-functional teams in a supportive and inclusive environment
• Customer service orientation with a genuine passion for creating positive guest interactions