Services Associate - Talent Processes and Business Support - Learning Delivery
Job Description
Summary
Position Summary
This role is part of the USI Learning Delivery team. This is a client and stakeholder management position which requires excellent verbal and written communication skills to work effectively with a diversified group of internal clients at all levels.
Work you'll do
As a Services Associate on the USI Learning Delivery team, you will be responsible for:
- Supporting the planning and delivery of learning programs across Audit, Advisory, Tax, Consulting, and Enabling Areas
- Partnering with internal stakeholders to manage program timelines, service level expectations, and delivery requirements
- Preparing and maintaining program documentation, including standard operating procedures, checklists, frequently asked questions, and responsibility assignment matrices
- Tracking learner and program metrics, preparing reports and dashboards, and identifying process gaps through root cause analysis
- Collaborating with team members, internal support teams, and external vendors to execute learning sessions and complete activities within agreed timelines
The team
The USI Learning Delivery team supports the planning and execution of learning programs for Deloitte businesses and enabling areas. The team works closely with internal stakeholders, facilitators, and operations teams to help deliver learning programs efficiently and consistently.This team focuses on service delivery, process quality, and continuous improvement across learning operations.
Location: Hyderabad / Bengaluru / Mumbai / Pune / GurgoanShift Timings: 9 AM to 6 PM / 11 AM to 8 PM
Qualifications
Required:
- 1-4 years of experience in learning operations, program coordination, stakeholder management, or process support
- Experience supporting the planning and delivery of instructor-led, virtual, or blended learning programs
- Experience creating and maintaining standard operating procedures, checklists, dashboards, or process documentation
- Experience using Microsoft Excel and PowerPoint for reporting, analysis, and presentation development
- Experience analyzing program, learner, or operational data and preparing summaries for stakeholders
- Experience coordinating with internal stakeholders and cross-functional teams to execute deliverables against service level agreements
- Experience performing quality checks and root cause analysis for operational processes
Preferred:
- Experience supporting Talent Learning and Development processes
- Experience working with learning platforms such as NextGen or SABA
- Experience coordinating with external vendors for learning delivery
- Experience preparing responsibility assignment matrices, service-level reports, or program dashboards
- Experience supporting process improvement initiatives
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges.This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills.Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose.To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 351114