Engagement Delivery Leader Digital Workplace Operations

apartmentCognizant Technology Solutions India Pvt Ltd placeHyderabad calendar_month 

Job Description

Key Responsibilities
  • Manage end-to-end delivery of DWO services for Lifesciences, Pharma, and Healthcare clients.
  • Align delivery operations with client expectations, contractual obligations, and organizational goals.
  • Collaborate with Engagement Delivery Lead to define and execute delivery strategies and transformation roadmaps.
  • Drive operational excellence through automation, innovation, and continuous improvement.
  • Build and maintain strong client relationships, ensuring high satisfaction and engagement.
  • Monitor delivery performance, financial metrics, and risk mitigation plans.
  • Ensure compliance with industry regulations, data privacy, and security standards.
  • Support business growth through opportunity identification and expansion of existing engagements.
  • Lead global teams across geographies, ensuring effective resource utilization and talent development.
  • Maintain PCSAT scores of 9+ through proactive issue resolution and stakeholder engagement.
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