Delivery Lead Manager

Designation: Delivery Lead Manager

About Accenture

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

• Drive standardization efficiency digital first methodologies and high quality learner experiences across learning modalities and delivery channels
• Serve as the single point of accountability for process decisions quality frameworks innovation enablement a
• Talent Development Instruction Design
• Bachelors degree in Education Instructional Design Digital Learning Communications or a related field
• Relevant years of experience in learning design content development or learning transformation leadership
• Experience managing global learning operations design teams or large scale learning programs
• Strong background in process standardization content production workflows and experience design governance.

• Experience with LMS LXP ecosystems and service management tools including ServiceNow Jira and PWA
• Certifications in Learning Experience Design Instructional Design Agile Content Development or Lean Six Sigma
• Flexible collaboration across global time zones including evening coverage when required
• Limited travel based on project demands
• Strong project and program management capability
• Expertise in instructional design experience design authoring tools and modern digital learning methodologies
• Strong analytical and data driven problem solving skills
• Excellent communication stakeholder management coaching and change management skills
• Strong learner focused and customer focused mindset with innovation orientation
• Ability to work in complex fast paced and ambiguous environments
• Excellent time management prioritization and cross cultural collaboration skills

• Process Design and Architecture
• Lead the end to end learning content lifecycle across intake scoping design development quality assurance publishing and sustainment. Drive digital first frameworks automation AI enabled content creation and content reuse.
• Standards and Governance
• Define global standards methodologies templates quality frameworks accessibility compliance requirements and instructional design best practices across all delivery models.
• Process Documentation and Controls
• Maintain process documentation workflows RACI matrices SOPs governance controls version management and change management processes.
• Localization and Quality Management
• Govern localization translation and cultural adaptation standards. Establish quality assurance testing acceptance criteria and release readiness processes.
• Training and Deployment Support
• Enable instructional designers developers SMEs and vendor teams through training pilot programs deployment readiness reviews content migration and post launch stabilization support.
• Continuous Improvement and Innovation
• Monitor learning effectiveness quality efficiency and learner feedback. Drive process improvements through analytics automation GenAI immersive learning and emerging technologies.
• Stakeholder Leadership
• Lead learning design and development governance while partnering with SMEs technology teams business stakeholders and delivery leaders to drive capability development and operational excellence.