Cluster Head
Job Description
Shivjot Resorts is a fast-growing hospitality brand known for delivering premium stay experiences, destination events, and memorable getaways. With properties in prime locations like Panchkula (near Chandigarh) and Karjat, we are looking for a dynamic and result-driven Cluster Head to lead multi-property operations and scale our brand to the next level.
Position: Cluster HeadExperience: 5–10 years in hospitality industry
Role Overview
As a Cluster Head, you will be responsible for overseeing the complete operations, revenue performance, and guest experience across multiple resort properties. This is a leadership role that requires strategic thinking, operational excellence, and strong team management.
Key Responsibilities:
- Oversee daily operations across multiple resort locations
- Ensure high standards in guest experience, service, and hospitality
- Lead and manage cross-functional teams (front office, housekeeping, F&B, maintenance)
- Drive revenue growth, occupancy, and profitability
- Implement SOPs, streamline processes, and maintain quality standards
- Coordinate with marketing teams for promotions, events, and bookings
- Handle budgeting, reporting, and performance analysis
What We're Looking For:
- Strong leadership and team management skills
- Proven experience in hotel/resort operations
- Excellent communication and problem-solving abilities
- Business mindset with focus on growth and customer satisfaction
- Ability to manage multiple properties efficiently
- Fast-growing hospitality brand
- Opportunity to lead and scale operations
- Dynamic and growth-oriented work environment
Interested candidates can apply or share their resume at: +91 99880 02225