Client Relationship Manager

Job Description

Company Description

Committed to redefining the world of fragrance, The Mad Nose celebrates individuality and self-expression through our distinctive offerings.

Role Description

Day-to-day tasks will include managing client communications, resolving inquiries, analyzing feedback, and identifying opportunities for growth. The position also involves collaborating across teams to improve customer experience and align with organizational goals.

• 3+ Years Key Responsibilities Manage and maintain strong relationships with customers.
• Strong interpersonal and customer service skills, with an ability to build and maintain relationships
• Proficiency in communication and negotiation, with excellent verbal and written communication abilities
• Experience in account management, resolving customer issues, and handling feedback processes
• Basic understanding of marketing and sales principles is a plus
• Analytical thinking and problem-solving skills to address client needs effectively
• Ability to work collaboratively with cross-functional teams
• Bachelor's degree in Business Administration, Marketing, or a related field preferred
• Prior experience in a similar role within the retail, lifestyle, or fragrance sectors is an added advantage.
• Handle customer queries through calls, emails, and SMS in a professional manner.
• Ensure timely resolution of customer concerns and complaints.
• Maintain customer records and follow-up communications.
• Coordinate with internal teams to ensure smooth customer service operations.
• Provide regular updates and support to customers regarding products/services.
• Build long-term customer engagement and improve customer satisfaction.

• Strong communication and interpersonal skills. Excellent verbal and written English.
• Ability to handle customer calls, emails, and SMS efficiently.
• Good problem-solving and coordination skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of CRM tools and customer handling processes.
• Preferred Candidate ProfileMinimum 3 years of experience in Customer Relationship Management or Customer Support. Professional and customer-focused approach.
• Strong follow-up and relationship-building skills.

Interested candidates with the required skillset should send in their resume to [Confidential Information]