Support Manager
ParamInfo Mumbai
Job Description
- Oracle banking Trade Finance OBTF, Oracle Banking Payments, Oracle Banking Digital OBDX.
- Technology Analyst in Banking Technology with good knowledge of Java, Microservices, Database and good domain knowledge of Corporate banking or similar banking platform.
- Conversant with ITIL best practices having worked on Incident Management for technology application.
- Analyze System issues, participate in Root Cause Analysis and actively participate in decision for issues prioritization.
- Resolve the incidents and tickets assigned to the team. Interact with users to resolve the issues.
- Monitor the various jobs in EOD and BOD and perform sanity and monitor the transaction processing cutoff times.
- Monitor the alerts and escalate and resolve alerts raised by the tools.
- Support Infrastructure patching and manage the schedule.
- Candidate should be able to perform deployment, Measure impacts, gather issue Information and Coordinate with vendor on Issues/ Defect Resolution.
- Support all testing phases and relevant documents (Strategy, Scenarios, Test Data) -SIT, Regressions, Performance tuning and integrations.
- Should manage and Track System Performance, Participate technically and functionally in process optimization.
- Should be able to understand Business requirements and translate this to vendor specific documents.
- Coordinate product training for Business & Operations users.
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/macros.
• Support business teams with ad-hoc data requests.
• Coordinate with multiple departments for data gathering.
4. Performance Tracking
• Track KPIs and performance metrics.
• Prepare variance analysis reports.
• Support management in strategic...