Delivery Operations Team Lead-Messaging

Designation: Delivery Operations Team Lead

About Accenture

Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

global operations. Will also be responsible for leading the team to success.

• Bachelor’s degree required (preferred in Finance, Business, Economics, Operations, or quantitative fields).
• Professional Experience
• 7-10 years of experience in consulting, operations, finance, payment processes, or related fields
• Experience working with cross-cultural or global teams is an added advantage
• Technical and analytical skills
• Proficiency in creating and maintaining pivot tables, formulas, reconciliations, basic automation
• Ability to manage and maintain operational spreadsheets, trackers, and dashboards
• Basic understanding of financial processes, regulatory concepts, and operational controls
• Communication and collaboration skills to lead the team, and liaise with leadership
• Strong command of the English language - written and verbal
• Ability to collaborate effectively with internal teams and external stakeholders
• Good documentation and presentation skills to support reporting requirements

Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems

• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Payment processing and operational execution
• Drive the team to perform end-to-end processing of global payments in alignment with established SOPs and

• Ensure timely execution of payments within defined SLAs and accuracy benchmarks
• Maintain daily trackers, dashboards, and status logs to support operational visibility and reporting
• Stakeholder support and coordination
• Support communication and coordination with global academic institutions, internal teams, and client

• Respond promptly to routine queries related to payment progress, data discrepancies, and documentation

• Assist the ops head by preparing updates, reports, and summaries for client discussions
• Process governance and documentation
• Ensure the team is up-to-date with process documentation including SOPs, STPs, checklists, and workflows
• Identify basic operational issues and propose initial corrective steps for review by the management
• Help conduct preliminary root cause analyses (RCAs) for discrepancies, escalating complex issues

• Data management and reporting
• Manage and ensure timely updation of operational spreadsheets, trackers, and logs with high accuracy
• Support creation of performance metrics, throughput dashboards, and weekly/monthly reports
• Ensure data integrity while working with large datasets and performing routine checks
• Compliance and quality assurance
• Ensure that all payment activities by the team adhere to local and global regulatory requirements
• Participate in internal audits, documentation reviews, and compliance checks in sync with the management