Delivery Lead Senior Manager

Designation: Delivery Lead Senior Manager

About Accenture

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What would you do? The Senior Manager – Retirement Services is a strategic leadership role responsible for end to end delivery, governance, and transformation of Retirement Services operations for a US client. This role leads large, multi layered teams across participant level servicing, ensures regulatory compliance, drives operational excellence, and partners closely with client leadership to deliver measurable business outcomes.

• Strong experience managing participant level servicing operations at scale.
• Proven track record of leading large, complex teams in a regulated financial services environment.
• Extensive experience in client facing roles, including governance, escalations, and executive reporting.
• Demonstrated ownership of quality, risk, and compliance outcomes for retirement operations.

• Contributions, distributions, rollovers, loan processing, adjustments, and reconciliations
• Plan administration and participant servicing
• Quality assurance and high value transaction oversight
• Regulatory compliance (ERISA, IRS, DOL)
• SOX / SOC1 controls and audit management

• Strong executive presence with the ability to influence senior client and internal stakeholders.
• Excellent communication skills—written and verbal—with experience presenting to leadership forums.
• Data driven mindset with strong analytical and problem solving capabilities.
• Deep understanding of operational governance, risk frameworks, and quality management.
• Ability to manage ambiguity, multiple priorities, and complex stakeholder landscapes.
• Experience working with global delivery models and cross functional teams.
• Proficiency in Microsoft Office and familiarity with workflow, reporting, and governance tools.

• Bachelor’s degree in Business, Finance, Operations, or a related field.
• Advanced certifications in Retirement Services (e.g., ASPPA) or Risk/Quality disciplines – preferred.

• Serve as a senior delivery and governance leader for Retirement Services operations supporting a US client.
• Act as a trusted advisor to client stakeholders, providing insights on operational performance, risk trends, and improvement opportunities.
• Drive alignment between client expectations, regulatory requirements, and operational execution.
• Represent the account in executive governance forums, steering committees, and leadership reviews.

• Own end to end delivery of Retirement Services processes, including participant level transactions, plan administration support, and service operations.
• Ensure consistent achievement of SLAs, KPIs, quality benchmarks, and compliance standards.
• Oversee high risk and high value transactions with strong focus on accuracy, controls, and audit readiness.
• Lead continuous improvement initiatives focused on productivity, quality, cost optimization, and client experience.

• Ensure adherence to US regulatory requirements (ERISA, DOL, IRS) and internal control frameworks (SOX, SOC1).
• Partner with Risk, Compliance, and Audit teams to strengthen preventive and detective controls.
• Lead root cause analysis for defects, audit findings, and client escalations, ensuring sustainable remediation.
• Maintain strong governance around documentation, evidence management, and issue tracking.

• Lead, mentor, and develop senior managers, managers, and team leads across geographies.
• Build a high performance culture focused on accountability, ownership, and continuous learning.
• Drive workforce planning, succession management, and capability building within Retirement Services.
• Coach leaders on stakeholder management, decision making, and client communication.

• Drive process transformation initiatives, including automation, standardization, and digitization.
• Partner with technology teams on system enhancements, platform migrations, and workflow optimization.
• Lead transitions, migrations, and stabilization of new work or expanded scope.
• Embed best practices and scalable operating models across the Retirement Services portfolio.