Application Support Engineer
Accenture Bangalore
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Palo Alto Networks Firewalls
Good to have skills : NA
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications.
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Palo Alto Networks Firewalls
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications.
The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system stability and optimize support processes.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure alignment on issue resolution and project goals.
- Must To Have Skills: Proficiency in Palo Alto Networks Firewalls.
- Strong knowledge of firewall configuration, management, and troubleshooting.
- Experience with network security principles and best practices.
- Ability to analyze logs and system alerts to diagnose issues effectively.
- Familiarity with incident management and escalation procedures.
- Skilled in collaborating with cross-functional teams to implement security solutions.
- The candidate should have minimum 7.5 years of experience in Palo Alto Networks Firewalls.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
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