Branch Support Executive - Gandhinagar ( Female Preferred )

Qualification - Any Graduate

About the Role:

• The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
• The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
• Manage emails received on the central email ID, including directing, assigning, and responding to queries
• Assign iCABS tickets and coordinate with relevant employees for timely status updates
• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
• Raise CR (Change Request) tickets for price decreases
• Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
• Raise termination requests through the portal as needed
• Maintain SHE-related documentation, including fumigation certifications and register updates
• Oversee license renewals, ensure compliance, and coordinate for audit readiness
• Prepare incentive calculations for timely submission
• Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
• Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
• Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
• Raise credit note requests in the system as applicable
• Oversee petty cash portal operations and liaise with local banks for related activities
• Maintain conveyance records for technicians
• Upload service dockets for key accounts
• Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations.

Key Result Areas:

• Timely and error-free handling of operational tasks
• Accurate documentation and compliance tracking
• Effective coordination across teams and platforms
• On-time submission of reports and invoices
• Proactive support in audits, SHE, and regulatory requirements

Contact - 9322881417