Network & Svcs Operation Specialist
Accenture Mumbai
Job Description
Skill required: Network Operations - Service AssuranceDesignation: Network & Svcs Operation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Role Function Ensure accurate, fast, first-time-right activation of telecom services from order receipt to service go-live, minimizing fallout and rework Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve In a Network Operations job profile, the focus is on managing and maintaining an organizations network infrastructure.Responsibilities include monitoring network performance, troubleshooting issues, and ensuring network security. The goal is to ensure reliable and efficient network connectivity. This role involves working with various network technologies and tools to support daily operations.
Effective network operations are essential for the smooth functioning of business activities A procedure or set of procedures intended to optimize performance and provide management solutions in communications networks.
What are we looking for Mandatory Skills- Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless
- Network fundamentals: IP, VLANs, bandwidth, routing concepts
- Order Management & Provisioning systems (Amdocs / Netcracker / ServiceNow)
- Strong understanding of activation workflows
- Excel / data analysis (validation & reconciliation) OMS & telecom Preferred Skills
- ServiceNow Order Management
- Inventory systems exposure
- Understanding of network configs (read-level)
- Automation mindset (workflow improvement) KPIs
- Order cycle time (TAT)
- Fallout rate
- First-time-right activation %
- Rework reduction Service Now Roles and Responsibilities:
- Key Responsibilities
- Manage end-to-end Order to Activate lifecycle
- Validate customer orders for technical & commercial feasibility
- Coordinate with Sales, Network, Field Ops, and Vendors
- Configure services via provisioning systems
- Track order fallout and drive resolution
- Ensure billing readiness & clean handover to Assurance
- Maintain activation SLAs and documentation In this role you are required to do analysis and solving of moderately complex problems
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor
- May interact with peers and/or management levels at a client and/or within Accenture
- Guidance would be provided when determining methods and procedures on new assignments
- Decisions made by you will often impact the team in which they reside
- Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts
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