Order to Cash Operations Analyst-Voice
Designation: Order to Cash Operations Analyst
Qualifications:Any GraduationYears of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The SME – Order to Cash is responsible for independently executing assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations. The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders.
Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue.This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction")
Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions.
What are we looking for? Functional & Technical Skills- Strong working knowledge of Order to Cash (O2C) processes
- Hands-on experience in:
o Accounts Receivable (AR)
o Cash Applications
o Reconciliations
- Experience with SAP ERP systems
- Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis)
- Strong attention to detail and analytical skills
- Ability to work independently with limited supervision
- Effective communication with internal teams and clients
- Time management and SLA-driven mindset
- Willingness to support 24×7 rotational shift operations as required
- Complete Work from office
- Must act as an subject matter expert for the team, should be able to handle team and client queries
- Execute end-to-end O2C transactions in line with documented SOPs and client requirements.
- Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations.
- Handle routine issues independently and escalate complex exceptions appropriately.
- Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures.
- Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details.
- Identify, analyze, and resolve billing discrepancies in coordination with upstream teams.
- Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes.
- Monitor aging reports, open items, and account balances.
- Support initiatives to improve cash flow and AR hygiene by resolving aged items.
- Apply customer payments accurately using remittance advice and bank statements.
- Process payments received through lockbox, wire transfer, ACH, and electronic platforms.
- Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines.
- Perform bank, cash, and AR reconciliations with minimal supervision.
- Investigate variances and ensure timely clearance of reconciling items.
- Support month-end close activities and balance validations.