Engineer/ Senior Engineer - Service Sales

Job Description

Additionally, the maintenance farmer generates modernization leads to modernization farmer.

• Proactively develops and creates customer relationships in his/her area of responsibility
• Is accountable for developing KONE position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solving complaints with the rest of the KONE team
• Documents the customer and contact information, maintains customer data

• Proactively generates opportunities from existing customer base
• Collaborates with maintenance team for leads (maintenance technicians)
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONE's solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Is responsible for the account over the entire sell process and customer relationship
• Drives execution of her/his individual sales plan

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