Team Leader, Food and Beverage

Job Description

Summary

• Oversee daily restaurant operations to ensure smooth, efficient, and high-quality service.
• Maintain and consistently implement Hyatt brand standards across all service touchpoints.
• Coordinate closely with kitchen, stewarding, and other hotel departments to ensure seamless operations.
• Monitor hygiene, safety, and quality standards in compliance with hotel and statutory requirements.

• Actively engage with guests to ensure a warm, personalized, and memorable dining experience.
• Handle guest complaints and feedback professionally, ensuring timely and effective resolution.
• Anticipate guest needs and exceed expectations to enhance overall satisfaction and loyalty.

• Lead, guide, and motivate the service team to achieve high performance standards.
• Conduct on-the-job training to ensure strong product knowledge, service etiquette, and grooming standards.
• Foster a positive team environment that promotes collaboration, discipline, and service excellence.

• Drive upselling initiatives and promote menu items, beverages, and special promotions.
• Encourage product knowledge and suggestive selling techniques within the team.
• Support service excellence initiatives aimed at increasing guest spend and repeat business.

• Assist with inventory checks, requisitions, and stock control to minimize wastage.
• Support basic administrative tasks including shift planning, attendance, and daily operational reports.

Qualifications

• Minimum 18 months of experience in a similar Team Leader or supervisory role within Food & Beverage operations.
• Prior experience in luxury hotels or premium dining environments preferred.

• Strong communication, leadership, and guest handling skills.
• Ability to perform effectively in a fast-paced, guest-centric environment.
• Sound knowledge of food & beverage service standards and hygiene practices.

• Positive attitude with strong team spirit.
• Passion for hospitality and commitment to service excellence.
• Well-groomed, confident, and professional demeanor.