IT Customer Service Representative
Job Description
Key Responsibility:
1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Experience:
- Installation & configuration of various applications.
- Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
- Engineer ensure proper logging of all issues.
- Document technical issues in the knowledge database.
- Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
- Keep track of users system issues until resolved by adhering to the SLA.
Professional Attributes:
1 - Good technical skills & should possess with current technology.
2 - Good communication skills both written & verbal.
3 - Should be a Tech-Savviness.
4 - Flexible to work in all shift & under pressure situations.
5 - Good analytical skill.
Educational Qualification: -
Graduate in any stream
Should be completed 15 years full time education.
Additional Information, if any.
Should have on groundwork experience rather supporting remotely to customer.
RRN: RRN000245
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