Manager, Product Development

Job Description

With our technology and expertise, we are making sending money safe, simple, and fast.

The Manager, Product Development will own and deliver on Send's priorities on Core Switching and C&I platforms in partnership with Global and Regional Product managers, C&I, Switching solutions, and other teams.

• Partner with cross-functional teams (e.g. Partner Platform PMTs, Software Development teams) to design, develop, and deliver new capabilities or enhancements to existing platform capabilities that drive incremental revenues, operational efficiencies, or lower risk for Mastercard.
• Understand business context and market dynamics for Send, including Regulatory, Legal, Competitive, and Technology landscapes.
• Leverage the Studio Framework to rapidly frame ideas, and develop concepts and prototypes to validate whether a market opportunity can be effectively monetized by Mastercard.
• Leverage a thorough understanding of the Software Development Lifecycle to partner with Product Management – Technical and Software Development Guilds to develop scalable solutions.
• Decompose business requirements and customer experiences into features and functions to be delivered by platform/product roadmap.
• Incorporate feedback from cross-functional stakeholders in Legal, Data Privacy, Delivery, Finance, Marketing, Sales, etc., to ensure that the new product has a robust go-to-market plan focused on speed to market and ease of delivery.
• Partner with Servicing teams (e.g. GCC, CTS, Biz Ops) to ensure that the new product has a robust E2E servicing plan that enables a great end user and customer experience.
• Partner with Product Management to commercialize new products, providing a seamless handover supported by a robust 18-month roadmap including CX, Revenue, and Product Quality enhancements.
• Leverage data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership.
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents).
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences.
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices.
• Demonstrate and drive Mastercard Way behaviors through their behavior, (e.g., customer and stakeholder interactions).

• Product management experience in the global payment industry with preferred knowledge and background in real-time payments, money transfers, and remittances.
• Knowledge of payments data standards and with preferred knowledge of Mastercard authorization, clearing, and settlement systems and processes.
• Established business technical expertise in the development of integrated product solutions spanning multiple new product categories.
• Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition, and aptitude.
• Proven organization and leadership skills with ability to build, lead, and maintain strong, productive teams and working relationships with stakeholders and external customers.
• Demonstrated ability to establish priorities and work independently under pressure and with limited supervision.
• Knowledge and experience with agile methodology for product development.
• Superior oral and written communication, problem solving, product documentation, and product development skills.
• Strong business acumen coupled with a customer focus and analytical skills.
• Ability to interact effectively at all levels and team with internal and external business partners.