Senior / Operations Manager - US Outbound Sales Process
SkySun Mohali Full-time
Hiring: Senior / Operations Manager β US Outbound Sales Process
π Location: Mohali (Work from Office)
π Location: Mohali (Work from Office)
π Shift: US Night Shift
We are looking for an experienced Senior / Operations Manager β US Outbound Sales to lead high-performing international BPO operations with strong expertise in US outbound sales/tele-sales programs.
β Experience Required: 8β10+ Years in International BPO Operationsβ Mandatory: 5+ Years in US Outbound / Tele Sales Programs
β Strong Expertise In:- P&L Ownership & Revenue Management
- US Outbound Sales Process
- KPI / OKR & Performance Management
- Team Leadership & Attrition Management
- Dialer Strategy & Campaign Management
- Client & Stakeholder Management
- WFM, MIS & Operational Governance
- Training, Coaching & Performance Improvement
- Own end-to-end process performance & P&L
- Lead large night-shift outbound sales operations
- Drive customer acquisition, cross-sell & upsell for the US market
- Manage client governance, reporting & operational excellence
π© Interested candidates can share their profile or connect directly.
Location: Mohali | Work Mode: WFO | Shift: US Night ShiftShare CV at Monika@Skysun.io
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