Business Interlock Senior Analyst
Designation: Business Interlock Senior Analyst
Qualifications:Any GraduationYears of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups.Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.
What are we looking for? •Written and verbal communication•Ability to establish strong client relationship•Collaboration and interpersonal skills•Strong analytical skills•Ability to perform under pressure•- Excellent communication skills- At least 8-10 years of overall experience - Minimum of 2-3 years of experience in a contact center environment or customer service business as a LEAD- Willingness to work in US shifts (starting at 5:30 PM)- Willingness to return to office (RTO) with a 5-day work-from-office schedule- Intent and ability to learn processes and contribute effectively
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems• May create new solutions, leveraging and, where needed, adapting existing methods and procedures• The person would require understanding of the strategic direction set by senior management as it relates to team goals• Primary upward interaction is with direct supervisor• May interact with peers and/or management levels at a client and/or within Accenture• Guidance would be provided when determining methods and procedures on new assignments• Decisions made by you will often impact the team in which they reside• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture• Please note that this role may require you to work in rotational shifts