HCLTech is hiring for Digital Marketing Operations Management

Job Description

HCLTech is hiring for Digital Marketing Operations Management

tDesignation : Deputy Manage

Role Summa

ryWe are looking for a Digital Marketing Shared Services professional responsible for managing multiple digital marketing sub-tracks, including Digital Demand, E-commerce Operations, Analytics, and Marketing Automation. The role requires strong operational ownership, stakeholder management skills, team leadership capabilities, and the ability to drive continuous improvements across marketing operation

Key Responsibilit

• entManage end-to-end operations across Digital Marketing shared services tracks includi
• ng:Digital Demand Operations, E-commerce Operations and Analytics, Marketing Automat
• ionMarketing Analytics & Report
• ingEnsure smooth execution of daily operational activities, process adherence, and SLA complian
• ce.Identify operational gaps and drive process improvements to enhance efficiency and quali
• ty.Stakeholder Managem
• entAct as the primary point of contact for business stakeholders and internal tea
• ms.Build strong relationships with marketing, business, technology, and operations tea
• ms.Understand business requirements and ensure effective execution through the shared services te
• am.Manage escalations and provide timely resolutio
• ns.Business Reviews & Report
• ingPrepare and lead governance meetings including: WBR, MBR,
• QBRTrack operational metrics, KPIs, SLAs, productivity, and quality performan
• ce.Provide insights, risks, action plans, and improvement recommendations to stakeholde
• rs.Team Management & Leaders
• hipLead, mentor, and manage the Digital Marketing operations te
• am.Drive daily/weekly operational calls with teams and stakeholde
• rs.Monitor workflow, dependencies, risks, and delivery timelin
• es.Maintain operational documentation, process trackers, and dashboar
• ds.Support implementation of new tools, platforms, and process enhancemen
• ts.Required Skills & Experie
• nce10+ years of experience in Digital Marketing Operations / Marketing Shared Services / Marketing Operatio
• ns.Experience in stakeholder management and leading business governance foru

• ence

Bachelor's degree or

• SkillsExperience with marketing automation platforms and CRM
• tools.Knowledge of digital analytics, campaign operations, and e-commerce proc
• esses.Experience working with global teams and cross-functional stakeho
• lders.Strong presentation and reporting s

• (KPIs) Leadership & People Man
• agementStakeholder Man
• agementOperational Exc
• ellenceStrategic T
• hinkingData-Driven Decision
• MakingProcess Impr

ovement