Accounts Receivable Caller

Job Description

• Call insurance companies or clients to follow up on pending or denied claims.
• Understand and analyze Explanation of Benefits (EOB) and insurance correspondence.
• Work on denials and rejections by identifying reasons and taking corrective action.
• Maintain and update records of follow-up actions taken.
• Resolve billing and payment issues efficiently while maintaining compliance with healthcare regulations (if applicable).
• Document all call activities and outcomes accurately in the system.
• Meet daily, weekly, and monthly targets for calls and collections.
• Collaborate with the billing team and escalate complex issues as needed.

• Bachelor's degree in Commerce, Business Administration, or related field.
• 1–3 years of experience in AR calling, preferably in the healthcare or BPO industry.
• Familiarity with medical billing terminology (CPT, ICD-10, HCPCS) is a plus.
• Excellent verbal communication and negotiation skills.
• Proficiency in MS Office and billing software (e.g., Practice Management Systems, EPIC, or equivalent).
• Ability to work independently and meet deadlines in a fast-paced environment.

• Knowledge of US healthcare revenue cycle (for medical AR caller roles).
• Experience with payer portals and denial management.
• Strong analytical and problem-solving skills.