ManageEngine Endpoint Central Specialist

Job Description

Job Description: ManageEngine Endpoint Central SpecialistRole Overview

You will also serve as the vital bridge between the customer and the OEM/vendor teams, ensuring seamless communication, robust issue tracking, and timely service delivery.

• Position: ManageEngine Desktop Central / Endpoint Central Resource
• Experience: 5+ Years
• Location: Mount Road, Chennai (On-site)
• Employment Type: Contract Role
• Shift/Schedule: Regular Shift, Monday to Friday

• Environment Management: Oversee the deployment, configuration, administration, and troubleshooting of the ManageEngine Endpoint Central platform.
• Endpoint Operations: Manage patch management, software distribution, asset management, and OS deployment across the infrastructure.
• System Health: Regularly monitor system performance, perform health checks, and ensure the ManageEngine environment is updated and secure.

• OEM Liaison: Act as the primary point of contact (POC) between the customer and the ManageEngine OEM/vendor technical support teams.
• Escalation Management: Escalate complex technical bugs or feature requests to the vendor and follow up diligently until resolution.

• Client Interface: Lead customer communications regarding system updates, ongoing incidents, and project milestones.
• Issue Tracking: Document, track, and maintain accurate records of all customer queries, system issues, and service requests.
• Service Delivery: Collaborate cross-functionally to ensure all support deliverables meet agreed-upon timelines and quality standards.

• Deep, hands-on experience (5+ years) specifically working with ManageEngine Desktop Central / Endpoint Central.
• Strong understanding of core IT infrastructure components including Active Directory, GPOs, DNS, and DHCP.
• Proficiency in managing and patching diverse endpoints (Windows, macOS, and Linux).
• Familiarity with ITIL processes (Incident, Problem, and Change Management).

• Communication: Exceptional verbal and written English communication skills, with a proven ability to interface directly with corporate clients.
• Coordination: Excellent project coordination skills; able to manage multiple stakeholders, prioritize tasks, and drive vendor accountability.
• Problem-Solving: Strong analytical mindset to diagnose technical issues and coordinate effective workarounds or permanent fixes.

• Opportunity to work with an enterprise-level IT infrastructure setup.
• Standard, predictable corporate working hours (Mon-Fri).
• Located in a prime, easily accessible business hub in Chennai.

Skills: infrastructure,communication,service delivery,customer