Operations Executive

Job Description

About Us:

We are a manpower and payroll management firm handling multiple client sites across India, specializing in blue-collar deployments (forklift operators, contract labour, etc.). We manage all aspects of site deployment, compliance, PF/ESI, billing, and client coordination.

We are now looking for a Client Operations Executive to manage daily client communication, deployment updates, and operational coordination.

Key Responsibilities:

• Client Coordination:
• Send daily/weekly deployment updates to clients.
• Handle client email communication professionally.
• Follow up on client queries related to attendance, replacements, payroll, and compliance.
• Deployment Support:
• Coordinate with internal hiring team (Anand & team) for timely deployment of operators.
• Update client deployment trackers.
• Track new joining documents, uniform issuance, and other site requirements.
• Compliance Monitoring:
• Ensure PF, ESI, wage revisions, and payslips are sent on time.
• Maintain compliance documentation and trackers.
• Data Management:
• Maintain daily attendance records in coordination with site teams.
• Keep track of monthly billing inputs.
• Prepare weekly MIS reports for management.
• Escalation Handling:
• Proactively identify issues at client sites and escalate them internally for timely resolution.

Key Requirements:

• Strong written and spoken English.
• Ability to draft professional client emails.
• Confident in verbal client communication and follow-ups.
• Basic knowledge of Excel / Google Sheets.
• Fast learner, willing to understand manpower deployment operations.
• Strong coordination and follow-up skills.
• Ability to handle pressure & multiple clients simultaneously.

Educational Qualification:

• Graduate (BBA, B.Com, BA, Hotel Management, MBA preferred but not mandatory)

Experience:

• 0–2 years preferred (freshers open if strong in communication)

Salary Range:

• ₹20,000 to ₹30,000 per month (negotiable based on profile)

Growth Opportunity:

• Direct exposure to client handling.
• End-to-end understanding of manpower deployment operations.
• Long-term opportunity to grow into Operations Manager.

Preferred Candidate Profile:

• Someone looking to build a career in operations/client management, not purely HR.
• Someone comfortable with blue-collar deployment work.
• Someone who wants ownership & responsibility, not just back-office work.

Location Advantage:

• Office based out of Vasant Kunj, South Delhi.
• Should be based in Delhi NCR.