HRO Specialist HRO (Unemployment Claims & WOTC)

Job Description

HRO Specialist – HRO (Unemployment Claims & WOTC)

Job Summary:

We are seeking a detail-oriented professional to manage Unemployment Claims and Work

reducing claim costs, maximizing tax credit opportunities, and delivering high-quality

support within an HRO environment.

Key Responsibilities:

• Review and analyze unemployment claims for accuracy and eligibility
• Prepare and submit timely responses to state agencies
• Coordinate documentation and support hearings and appeals
• Investigate and challenge inaccurate or fraudulent claims
• Track claim status and ensure timely resolution
• Monitor impact on employer tax rates and identify cost-saving opportunities

• Conduct candidate eligibility screening for WOTC during hiring
• Ensure accurate completion of IRS Form 8850 and related documentation
• Submit applications to state workforce agencies within defined timelines
• Track certification status and follow up on pending applications
• Maintain audit-ready documentation and compliance records
• Drive initiatives to maximize WOTC credit capture

• Generate regular reports on claims, WOTC credits, and savings
• Ensure adherence to federal and state regulations
• Maintain complete documentation for audits and compliance reviews
• Identify and implement process improvements

• Collaborate with HR, recruitment, payroll, and operations teams
• Provide timely updates and insights to leadership
• Address client queries and ensure high service quality

Must-Have Skills:

• Strong understanding of compliance and documentation requirements
• Excellent communication skills (written and verbal)
• Proficiency in MS Excel (tracking, reporting, analysis)
• Strong attention to detail and analytical mindset
• Ability to manage multiple priorities and meet deadlines

Good-to-Have Skills:

• Experience in HRO or shared services environment
• Familiarity with IRS Form 8850 and state unemployment regulations

Job Requirements:

• Any Bachelor's degree
• 2–4 years of relevant experience (Analyst)
• Willingness to work in core night shifts (mandatory)
• Strong stakeholder management and problem-solving skills

Key Competencies:

• Attention to detail
• Time management and accountability
• Analytical thinking
• Process improvement mindset
• Client-centric approach