Director of Operations

Job Description

Associate Director/Director – Reverse Logistics

Location: Delhi NCR/ Pune

Role Overview:

We are looking for a seasoned Operations Leader to lead the overall operations for the

Reverse Logistics function at XpressBees. This role will own end-to-end operational

performance across all reverse logistics hubs, drive regional accountability, and ensure

scalability with high efficiency.

The ideal candidate comes from the logistics/3PL ecosystem and has deep

experience in managing large-scale ground operations, especially building and

managing a strong rider/delivery associate network.

Key Responsibilities:

1. Operations Ownership

• Own performance metrics across all Reverse Logistics hubs (Dedicated/

• Drive SLAs, TAT, cost efficiency, and quality benchmarks
• Ensure consistent execution of SOPs across regions

1. Regional Accountability

• Establish strong governance with regional/state heads
• Drive performance reviews, audits, and corrective actions
• Build a culture of ownership and accountability across the network

1. Network & Rider Ecosystem

• Build and scale a reliable rider/delivery associate network
• Improve rider productivity, retention, and utilization
• Drive partner/vendor performance and onboarding strategies

1. Process Excellence & Scale

• Identify process gaps and implement scalable solutions
• Optimize hub operations, routing, and load balancing
• Leverage tech and data to drive efficiency and decision-making

1. Stakeholder Management

• Work closely with Product, Tech, HR, and Finance teams
• Collaborate with central leadership on capacity planning and expansion
• Manage vendor and partner ecosystems effectively

Experience:

• Experience: 10 years in operations, preferably in logistics / 3PL / e-commerce

• Proven experience managing large, multi-city operations
• Strong background in last-mile / reverse logistics/rider network management
• Demonstrated ability to scale operations efficiently
• Experience in handling hub-based operations and regional teams
• Strong analytical mindset with data-driven decision-making

Must-Have Skills:

• Operations management at scale
• Rider/delivery network building & optimization
• Team leadership across geographies

Other Requirements:

• Immediate/short notice joiners preferred
• Willingness to travel extensively across hubs