Customer Service Associate

Job Description

• Performing Inbound calling to new and existing wireline/wireless residential customers offering telecommunications products and services.
• Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
• Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.
• Simultaneously navigating through multiple systems and tools while interacting with customers.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.