Supply Chain Operations Analyst
Designation: Supply Chain Operations Analyst
Qualifications:Any GraduationYears of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Optimize the Carrier Services Logistics processes, through the construction of a professional and high-performance work team that continuously seeks to increase levels of productivity and efficiency through adherence to productivity and service indicators, root cause analysis of issues, implementation of action plans for operational problems.Understand, maximize and improve all refusals, over, short, damages, carrier claims, transportation accessorial management and OSD dispute management processes for the US and Canada business. Demonstrate effective communication, attention to detail, negotiation, solving problem thinking, and demonstration of all company values.
Proactively take the lead on any situation above, follow best demonstrated practices to ensure the best execution of daily activities.
Major Duties/Responsibilities: • Coordinate and ensure the accurate execution of the CS Logistics end to end processes to support and maintain monthly required results related to the Carrier Services Team. The end-to-end responsibilities include:• Review and resolve of any delivery issue when a carrier arrive at a customer’s location OSD (Overs, Shorts and Damaged and Refusal process• Negotiation and Disposition of refused/damaged products as orders are being delivered with Carriers and internal teams• Creation of credit/debits to customers if needed due to overages, shortages and damages that are posted in the portal throughout the day for disposition • Managing transportation accessorial fees approvals for outbound shipments• Disposition/reporting of third-party carrier accidents as orders and STO’s are being delivered
Communicate to Carriers their freight claims and meet monthly with the Carrier Service Manager to review outstanding claims- Monitor and report open disputes in High Radius related to Refusals, redeliveries, Overs, Shorts and Damaged• Monitor open and collection of freight claims
- Monitor and assure pool carrier product returns and the fumigation process to credit the Customers• Follow up on Customer Returns
- Interact positively and constructively and represent the Carrier Services Team throughout all processes to streamline productivity and cost by providing outstanding customer service.
- Education: any Bachelor’s degree, Logistics, Business, Marketing, Communication or related field will be added advantageSkills and abilities required:
- Computer skills including data entry, PC, Windows, database, and spreadsheet techniques.• Understanding of Electronic Data Interchange and related transactions.• Understanding of Logistics information systems and system handoffs (i.e., SAP)• Understanding of warehouse operations• Understanding of carrier operations.• Order to Cash process knowledge, understanding of related transactions, policies and guidelines, and performance measurements.
- Understanding of customer operations and customer requirements.• Understanding of product line and related Logistic product characteristics.• Understanding of customer groups and unique requirements such as in-bound distribution.• Ability to prioritize many tasks• Attention to detail• Fluent English
- Strong follow-up skills• Adaptive to fast and continuous change• Strong oral and written communication skills• Analytical / math and problem-solving skills• Relationship management and collaboration skills.
- Approachability & responsiveness
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems• Your day to day interaction is with peers within Accenture before updating supervisors• In this role you may have limited exposure with clients and/or Accenture management• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments• The decisions you make impact your own work and may impact the work of others• You will be an individual contributor as a part of a team, with a focused scope of work• Please note that this role may require you to work in rotational shifts