Engineer

Job Description

Job Description:Shift:** 24/7 rotational shifts including weekends and holidaysKey Responsibilities :

• - Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).
• Resolve performance problems related to CPU, memory, and disk I/O.
• Manage Active Directory users, groups, and policies.
• Fix authentication and account lockout issues.
• Apply and troubleshoot Windows Updates and patches.
• Monitor and restore backups; resolve backup failures.
• Support Hyper-V and virtual machine issues.
• Review logs and perform root cause analysis.
• Maintain documentation and update knowledge base.
• Identify vulnerabilities and perform remediation.
• Build and configure Windows Servers following CIS benchmarks.
• Act as escalation point for IT Service Desk.
• - Automate provisioning and decommissioning of servers using tools like Ansible and Terraform.
• - Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).
• Conduct regular backup and restore drills every 90 days.
• Collaborate with infrastructure architecture, application, database, and network teams.
• Handle JIRA ticket lifecycle including creation, updates, and closure.
• Support scheduled change windows and execute planned upgrades.
• Participate in managing major business outages during weekends and holidays.

• - Bachelor's degree in Computer Science, Information Technology, or related field.
• - 3 years below of experience in Windows Server administration and operations.
• Strong knowledge of Active Directory, Hyper-V, and backup solutions.
• Experience with automation tools such as Ansible and Terraform.
• - Familiarity with SCCM, Intune, Trend Micro, and Tenable.
• Excellent troubleshooting and analytical skills.
• Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.
• Willingness to work in 24/7 rotational shifts including weekends and holidays